This Refund Policy explains how subscription payments, cancellations, and refunds work for NativeTutor AI ("the Service"). We process payments through Paddle, our Merchant of Record.
1. Free trial
NativeTutor AI offers a 7-day free trial on all paid plans. You will not be charged during the trial period. You may cancel at any time before the trial ends and you will not be billed.
2. Subscription cancellation
You may cancel your subscription at any time. Cancellation stops all future renewals, but you will continue to have access to paid features until the end of your current billing period (or trial period, if applicable). You can cancel from the Billing page or by contacting support.
3. Refund eligibility
Refund requests should be submitted within 14 days of a charge where required by applicable consumer protection laws. Beyond statutory requirements, refund decisions are made at our discretion on a case-by-case basis. We generally do not provide partial refunds for unused time in a billing period.
- First-time refunds are typically granted when requested within 14 days of the first charge.
- Renewal charges are generally not refundable unless required by law.
- Trial periods do not generate charges and are therefore not eligible for refunds.
4. Billing errors
If you believe you were charged in error — including duplicate charges, incorrect amounts, or charges after cancellation — please contact us immediately. We will investigate and correct any verified billing errors promptly.
- Provide your Paddle transaction ID, email, and date of the charge.
- Most billing disputes are resolved within 3–5 business days.
5. How refunds are processed
All payments are processed securely by Paddle, our Merchant of Record. Approved refunds are issued back to the original payment method used for the transaction. Refund timing depends on your bank or card issuer, typically 5–10 business days.
6. Contact information
For refund requests, billing disputes, or subscription questions:
- Email: support@nativetutorai.com
- Paddle Support: available through your original payment receipt or Paddle Customer Portal
We aim to respond to all refund and billing inquiries within 24–48 hours.
7. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the revised policy.
If you have any questions about this Refund Policy, please contact us at support@nativetutorai.com.