Question 1

How does NativeTutor AI work?

Accepted Answer

Pick a subject and language, ask anything, and the AI explains it step-by-step at your level. It remembers what you struggle with and builds a personalized study plan around you.

Question 2

Do I need to install anything?

Accepted Answer

No. It runs in any modern browser. You can also install it as a Progressive Web App on iOS, Android, Mac, and Windows for an app-like experience.

Question 3

Is it free to try?

Accepted Answer

Yes — the Free plan never expires. Pro and Premium include a 7-day free trial.

Question 4

How old do I have to be?

Accepted Answer

13 or older. Users under 16 in the EU need verifiable parental consent (GDPR-K). See our Privacy Policy.

Question 5

Can I learn in Albanian?

Accepted Answer

Yes. Albanian is fully supported — chat, quizzes, flashcards, and voice.

Question 6

Can I learn in German?

Accepted Answer

Yes. German is fully supported with native explanations and exam vocabulary.

Question 7

What languages do you support?

Accepted Answer

Today: English, Albanian, German, Spanish, Portuguese, Hindi, and Arabic (with RTL). More are added based on student demand.

Question 8

Can I switch languages mid-conversation?

Accepted Answer

Yes — change the language in settings at any time. Your data and progress follow you.

Question 9

What subjects are covered?

Accepted Answer

Math, physics, chemistry, biology, history, geography, programming, economics, literature, and languages. Plus exam-specific tracks for SAT, JEE, A-Level, GCSE, AP, IB, MCAT, and IGCSE.

Question 10

Does it help with homework?

Accepted Answer

Yes — snap a photo, draw the problem, or type it. The AI guides you through the solution step by step instead of just giving the answer.

Question 11

Can it help me prepare for exams?

Accepted Answer

Yes. Curriculum packs and timed mock exams diagnose your weak topics and build a focused revision plan.

Question 12

Can I upload PDFs?

Accepted Answer

Yes — Pro and Premium plans. We extract the text (including OCR for scanned pages) and generate summaries, quizzes, and flashcards.

Question 13

Can I upload images?

Accepted Answer

Yes — photos of handwritten notes or printed pages are OCR-processed and turned into study material.

Question 14

How accurate is the AI?

Accepted Answer

Very good on standard curriculum, but no AI is perfect. We show confidence cues and encourage students to verify important information — see our AI Disclaimer.

Question 15

Does the AI remember me?

Accepted Answer

It remembers your level, weak topics, and study preferences — never sensitive personal data you didn't share. You can clear memories anytime.

Question 16

Can I cancel anytime?

Accepted Answer

Yes. One click in Settings. You keep access until the end of your billing period.

Question 17

Do you offer refunds?

Accepted Answer

Within 14 days of your first paid charge, we'll refund you in full. After that, partial refunds at our discretion.

Question 18

Do you offer student discounts?

Accepted Answer

Pro is already student-priced. Email us with proof of enrollment for 50% off Premium.

Question 19

Are there family or school plans?

Accepted Answer

Yes — contact us for multi-seat pricing.

Question 20

Is my data private?

Accepted Answer

Yes. We store the minimum needed to run the service, never sell your data, and follow GDPR. You can export or delete everything in Settings.

Question 21

Are uploads secure?

Accepted Answer

Files are stored in private buckets protected by row-level security. Only you (and observers you authorize) can access them.

Question 22

Do you train AI on my data?

Accepted Answer

No. Your conversations and uploads are not used to train models.

Question 23

How do I delete my account?

Accepted Answer

Settings → Account → Delete account. This removes your profile, content, and personal data permanently.

Question 24

Can parents see progress?

Accepted Answer

Yes — students can invite parents via a secure observer link. Parents get a read-only dashboard.

Question 25

Can teachers assign work?

Accepted Answer

Yes — teachers can create assignments, grade submissions, and view per-topic mastery for their class.

Question 26

Does it work offline?

Accepted Answer

Some features do — chats and flashcards work offline and sync when you reconnect.

Question 27

I found a bug — where do I report it?

Accepted Answer

Email support@nativetutorai.com or use the in-app help. We reply within 24 hours on business days.

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